Thanks ben for the feedback and yes the tools in place now are a help, but I have noticed since we are using the online booking the number of duplicates is going up significantly.

I used this as a work around for now. I exported my entire customer list into Excel. I concatenated the last, then first name into a new column. I added a column called "count" and placed a number 1 in each record. I then used Excels "Sub Total" function to group on the new "last name first name" column and then sub total on the new count column. I then sorted the collapsed list on the "count" column. This showed me any counts above 1, which let me know where i had potential duplicates. I then went into Rezo, looked up the reocrds and merged them.

It would be helpful in the "merge" window which pops up to inlcude the record creation date or something which can better identify which record you want to select to have the others merge into.

What about adding a sidebar to the booking screen listing all Packages/Specials. The list would be controlled using a check box to display or not in the Rezo Package section. The list would show without regard to the dates selected or without regard to the view i.e. calendar view). This may be a great way to up-sell packages to people who are not quite thinking about them.