RezOvation GT on UserVoice

Send emails with PDF attachments [updated]

2012-02-07T15:08:48+01:00

For security purposes, as well as to retain formatting, the folio of a customer when emailed should be in a PDF file and not formatted email that can more easily be edited. Admin notes: This could be done for any type of letter / document that can be emailed.

David Moe said:

I can see the workaround suggested, But you can see the value in making it easier to use and the importance of the comment: "But it's still safer for everyone to email invoices in PDF that can't be easily modified by the customer."

This is a valuable idea.

The ability to set different rules for different types of lodging. [updated]

2012-02-07T15:04:28+01:00

We have a group of cottages that have a specific set of rules and then a couple of other larger cottages that have different rules (weekly stay only, from Saturday to Saturday, 1/2 deposit up front, 1/2 30 days prior, etc. The system doesn't allow for this level of differentiation. It allows you to set rules only once. This means we can't allow online booking for all of our cottages.

David Moe said:

I had a similar problem, this is how I solved it.

I made packages with those cottages and then had specific rules for booking the packages and then I allowed only packages to be booked with the booking engine. This doesn't solve the deposit problem, but you do have a couple of different options for deposits. If they don't work (and they don't work for us) you can create a custom field for this deposit data (that's what we did - not ideal and certainly won't work for the Booking Engine, but it works for managing thing internally).

Show rate per night in confirmation letter [updated]

2012-02-07T14:53:32+01:00

On the confirmation letter, we do not want to show the average night, but rather, we would like to see the individual room night rates per night.

David Moe said:

This is a good idea. When implementing this idea a big challenge will be to designate how "fees and taxes" are calculated (ie - what if they have 5 people the first night and 4 people the second two nights in a four person room). The current Booking Engine and process for a customer to make a reservation online does not allow for this granularity (nor do I think it should, but it is still a problem because the booking engine outputs a very specific "amount due" and does not spell out all the potential variables - like taxes and fees.

A - *simple* solution would be to allow the owner to designate that the Booking Engine should calculate charges without taxes and fees and make sure the Booking Engine shows this fact (ie = "Charges NOT including taxes and fees") and ask them to refer to Terms and Conditions for more details about extra person fees, taxes, etc (ie - a "Learn more" tag below the suggested text above that redirects to the Terms and Conditions page) This would solve lots of other problems posted here

Create an option to have LivingSocial/Groupon vouchers redeemed through online bookings

2012-02-06T19:04:03+01:00

Sarah-Doe suggested:
When we use LivingSocial or Groupon to bring in new guests or assist with slow months, it would be great if our guests can actually book their stay online, and have RezOvation calculate the taxes that need to be paid on the voucher amount already paid to LivingSocial/Groupon!

On the Booking Engine, we would like it to differentiate between adult and child guests [updated]

2012-02-05T03:53:15+01:00

On the Booking Engine, I would like Rezovation to figure in the additional fees for additional persons, in both child and adult catagories.

David Moe said:

Because there are some many different variables in scenarios (ie - We charge the same rate for everyone ages 6 and over) it seems like the GDS approach makes the most sense (ie - ask for the number of adults and number of kids and then ask the ages of the kids and finally calculate the fees - allow the owner to set the "free" threshold if there is any).

Tax plans should be tied to rooms and/or room types or reservations should allow multiple rate types [updated]

2012-02-05T03:36:48+01:00

Tax plans should be tied either to individual rooms or room types so that taxes are only levied where appropriate. For instance, our community levies a room tax for sleeping accommodations, but not for meeting rooms. But Rez/GT charges the tax on all units. I've tried a workaround whereby I've created a separate rate type for rooms/room types that are not taxable, but I cannot book units with multiple rate types on a single reservation. To get the system to handle taxes properly, I need to create separate reservations for taxable and non-taxable units.

David Moe said:

I would LOVE to be able to use the Booking Engine, but the problem noted above makes it impossible. I understand that this is a basic function of the program, but Rezovation should understand that it we all have different taxing scenarios (for example, I only charge sales tax for extra people, not sales tax and lodging tax).

Keep track of printed correspondance

2012-02-04T15:41:54+01:00

Carl Povlick suggested:
I print and snail mail a confirmation letter. It would be nice if this was recorded in the correspondance box automatically so that I know that it was printed.

Restrict Arrival time to user-controled times [updated]

2012-02-04T02:36:55+01:00

Currently, any arrival time is allowable on the booking engine. This leads to (in an extreme but true case) guests arriving at 10 am to check in and feeling entitled because they communicated it to us when they booked online. It would be helpful if we could restrict the arrival time options to within our normal check in times only.

Lisa said:

Any Update available?

Seperate "Other Names" field into First and Last for friendly Templates [updated]

2012-02-03T21:58:49+01:00

Cheston House said:

We are a 'gay property' and the second persons name is quite important in the primary name area. Especially when sending confirmations and Thank You's. It's appropriate to address both names on the reservation record.

Ability to delete extras [updated]

2012-02-03T19:04:49+01:00

I am a former Rezstream user and many charges came across as extra and overloaded my file, whcih makes it difficult to find the few extras I actually charge and it way slows down the system. Can you fix it so that I can clear all my extras and start over from scratch? thankyou, Kevin

Cheston House said:

This is a critical situation to update previous list from Desktop.

Allow an option of minimum number of guest on extras.

2012-02-02T19:48:20+01:00

Bart suggested:
For most tours and transfers companies require a minimum of 2 passengers. We need to be able to do this with this program too! This would simply be a configuration option of "minimum number for booking".

Extra Adult charge is tax free [updated]

2012-02-02T04:59:21+01:00

Should be a way to create the Extra Adult Fee to come from the extras to be able to assign different taxes and revenue grouping. Different states as well as counties don't charge bed tax on extra guests in rooms.

David Moe said:

I would LOVE to be able to use the Booking Engine, but the problem noted above makes it impossible. A - *simple* alternative would be to allow the owner to designate that the Booking Engine should calculate charges without taxes and fees and make sure the Booking Engine shows this fact (ie = "Charges not including taxes and fees") and ask them to refer to Terms and Conditions for more details about extra person fees, taxes, etc (ie - a "Learn more" tag below the suggested text above that redirects to the Terms and Conditions page)

Add a notes field with CC's on file -

2012-01-31T22:18:08+01:00

Miss Pat suggested:
Our business clients often have one card for personal, one for corp lodging, another corp dining and further some have more than one division with assigned card numbers. Would love to put the note "Bill's personal" "Steven's corp card" "lodging for XYZ Project" Miss Pat, Lyons Twin Mansions Sorry but don't know how to change from "Anonymous"

Allow Guest to Add Themselves to Waitlist through Booking Engine [updated]

2012-01-31T22:09:21+01:00

When the booking engine comes back with no availability, invite the guest to add themselves to the waitlist through the booking engine! The form they fill out would include dates they would like to waitlist for, telephone, email, address and a notes section where they can put in their specific message - "We will take any room during this weekend!" or We only want the Carriage House Room, etc...

Miss Pat said:

Wonderful idea! Would be very useful. Miss Pat, Lyons Twin Mansions

Android app [updated]

2012-01-31T21:37:09+01:00

With the popularity of Android based smart phones growing exponentially, I would highly recommend the development of a mobile booking engine interface for this technology. Something similar to the iPhone app.

Miss Pat said:

My granddaughter will be delighted - she can have her iPod back!
Miss Pat
Lyons Twin Mansions in historic Fort Scott

Android app [is now under review]

2012-01-31T21:10:22+01:00

Android app [updated]

2012-01-31T21:10:22+01:00

Ben (admin) responded:

We are definitely considering this. Stay tuned!

Extra Adult charge is tax free

2012-01-31T17:54:01+01:00

jaylee suggested:
Should be a way to create the Extra Adult Fee to come from the extras to be able to assign different taxes and revenue grouping. Different states as well as counties don't charge bed tax on extra guests in rooms.

I need to be able to schedule a second pre visit note (as in a reminder and then a day-of note)

2012-01-30T23:46:44+01:00

judi hauer suggested:
I currently have a previsit reminder note scheduled to go out, but I would also like to have one go out the day of, especially to remind them of the check in time.

Flag Undesirable Guests [updated]

2012-01-29T05:54:55+01:00

I hate to admit it, but there are a few guests who have caused enough trouble that we'd like to remember when they call again and decide if we are up to the challenge they presented in the past. I guess I could use the user-definable fields to make a check box, but could that box pop up or something?

Tony and Peggy Barthel said:

I see that the idea has come up again under another name so I'll use my vote there instead.

spansih speaking booking

2012-01-27T23:19:42+01:00

francisco suggested:
Our B&B is in Mexico. More and more of our guests are Mexican and from other Spanish speaking countries. It would be great to have a reservation system that worked in their own language. The B&B culture is expanding quickly here with over 60 B&Bs in San Miguel de Allende alone, and many more the rest of the country.

multi-language reservation option for our spansih speaking guests

2012-01-27T23:18:00+01:00

The ability to cancel a reservation from the app

2012-01-25T21:39:12+01:00

Ability to see "reason for stay" and "interests" in show customer and show reservation screen

2012-01-24T19:55:37+01:00

Kimberly Lemasters suggested:
In the show customers and show reservations screens, I would like to have a column for interests and for reason for stay.

Need a client or reservation reference when credit card data is retrieved.

2012-01-23T23:20:36+01:00

Sara suggested:
Need a client or reservation reference when credit card data is retrieved using the new "reveal" function. When the data is retreived in Webervations we also get the booking number. When using "reveal" from within RezOvation we sometimes only get the card # and sometimes we get the card # and the client name. Would prefer to stay in RezO and retreive the card # AND a reference (booking # and/or client name) in the "reveal" email every time.

Mobile version for guests to book reservations! [updated]

2012-01-22T22:47:05+01:00

Kimberly Traynor said:

Guests should be able to use iPhone and android phones to make reservations on a mobile version of the booking engine. These days, this is a MUST!!!

Mobile version for guests to book reservations!

2012-01-22T22:45:51+01:00

to revise how templates are created/managed [updated]

2012-01-21T06:21:36+01:00

As it operates currently, one must duplicate, check out, revise, and then check in a template if it needs revision. This is absurd! It is inefficient and uncertain. For instance, if I've created a new template from an old one on Day 1, and then on Day 2, I forget what I'm doing and go into the actual saved template in Word and change something, it doesn't actually have any bearing on the template itself. In other words, the change was never made! In reality, I must open Manage Reports and Document Templates, choose my template, duplicate it, check out, amend, check in, etc etc. It's a clumsy operation and based on what you guys have done with upgrades to ResOvation, I know there must be an easier, intuitive alternative.

karen said:

Simpler interface with Word would make GT much more user friendly. I have found the whole check out/check in for templates confusing and counter intuitive,

Microsoft Office 2010 [updated]

2012-01-20T23:21:35+01:00

Using MS Office 2010, the email confirmation results in an error. Am having to create confirmation emails manually. Had support look at this and thought to new release might address but I don't see it. Any help in sight?

karen said:

Having same issue. Unable to check in editted templates. Many hours with support and no resolution except to revert to Office 2003.

Include Running Balance for income by reservation for period of time

2012-01-19T15:37:29+01:00

David Szlag suggested:
We would like to have a code for Reservation Reports that would show a running balance of income by listed reservation for the various time periods of the report, Example... First resovation income is $500 and that amount occurs at the end of codes series. the second reservation is $300, At the end of the code series the Running Balance value is $800. I would like this to be a option for the reports.

As business owner I want to give rate configuration access to an employee - but need to limit their ability to change other users passwords

2012-01-17T17:13:28+01:00

Stephen Gross suggested:
As the business owner I need to maintain employee passwords and access to reports etc. If I give my manager configuration access so that they may change rates on our calendar, it also gives them access to all set-up and other employee info and password settings. It also alows them to change all other system wide configurations. This is a breach of security in the system as they can even change the admin password and lock out me as the owner.

Ability to set a day of the week that no checkins are permitted

2012-01-12T22:32:40+01:00

Merlin Yutzy suggested:
Being able to establish a specified day per week upon which no arrivals are permitted would be awesome...just like old Guest Tracker (never heard that before, I presume (:...). To have to set to book packages only makes accounting unusually difficult (only shows income as "Lodging") as well as making the availability calendar unusable. Not being able to view the calendar on our website or booking online is driving guests away. Thanks for the consideration!

I would like the abilty to accept same day reservations until a time of day until I go to bed. [updated]

2012-01-11T00:03:08+01:00

It would be great if I could set a time of day to shut off same day reservations. I'm fine with getting them up until I go to bed then I don't want any more. Right now I manually go in and move it back to one day in advance and so forth every day. Can we have the option of selecting a time of day to stop the online reservation function for same day reservations? Thanks

MarysResort said:

With so many people looking for same day bookings, I want to accept these, but with a restriction. I want to be able to have a cut-off time. In other words, in my case, I want to restrict all same day bookings to reservations completed before 5pm. I have a small property and cannot stay there 24-hours waiting on a possible reservation made last minute. Others, like Orbitz and Travelocity allow a cut off time...

Have a different default letter for a different event email example b-day, anniversary not just one default letter like now.

2011-12-31T04:05:29+01:00

Being able to have a single room rate as a Rack rate.

2011-12-31T04:03:15+01:00

Show the rack rate in the occupancy map for available rooms [updated]

2011-12-29T17:30:56+01:00

Having a guest on the phone and discussing several possible dates, it would help to see the rack rate (or maybe a configurable rate table) in the occupancy map.

Ben said:

To turn on this feature, go to the Configuration screen (gear icon), click the link for "Lists, Occupancy Map ...." on the bottom right, and check the box for "Show rack rates" at the top of the screen.

Show the rack rate in the occupancy map for available rooms [updated]

2011-12-28T18:16:12+01:00

Having a guest on the phone and discussing several possible dates, it would help to see the rack rate (or maybe a configurable rate table) in the occupancy map.

LK Heads said:

And a roar of approval arose from the crowd!!!!

booking application for facebook or twitter [is now completed]

2011-12-28T17:17:21+01:00

please develop an application for facebook that allows integration with online bookings. Work with facebook so that it is seamless on your fan page.

booking application for facebook or twitter [updated]

2011-12-28T17:17:21+01:00

please develop an application for facebook that allows integration with online bookings. Work with facebook so that it is seamless on your fan page.

Ben (admin) responded:

This was completed in version 5.11. See http://www.rezovation.com/RezOvationGT/facebook.html for more details.

Increase row and column size in occupancy map [is now completed]

2011-12-28T16:09:24+01:00

We only have four rooms so it would be helpful if the cells were higher to fill up the whole screen. Similar to how desktop displays its content in the reserve a day screen, all our four rooms fill the entire screen height.

Increase row and column size in occupancy map [updated]

2011-12-28T16:09:18+01:00

Ben (admin) responded:

This feature was added in version 5.10. Much like Excel you can "grab" the line between dates or rooms and stretch / shrink the date width or room height.

Show the rack rate in the occupancy map for available rooms [is now completed]

2011-12-28T16:07:59+01:00

Having a guest on the phone and discussing several possible dates, it would help to see the rack rate (or maybe a configurable rate table) in the occupancy map.

Show the rack rate in the occupancy map for available rooms [updated]

2011-12-28T16:07:59+01:00

Having a guest on the phone and discussing several possible dates, it would help to see the rack rate (or maybe a configurable rate table) in the occupancy map.

Ben (admin) responded:

This feature was added in version 5.9.

It would be helpful to have a way to indicate if a room was clean or dirty [is now completed]

2011-12-28T16:07:15+01:00

It would be helpful to have a way to indicate if a room was clean or dirty [updated]

2011-12-28T16:07:15+01:00

Ben (admin) responded:

This feature was completed in version 5.10.

Provide complete credit card numbers until X days after guest has checked out (as the program says it will do) [is now completed]

2011-12-28T15:57:11+01:00

Provide complete credit card numbers until X days after guest has checked out (as the program says it will do). Without the complete number, we can not charge our guests a deposit, payment for extras or gift certificates, etc.

Provide complete credit card numbers until X days after guest has checked out (as the program says it will do) [updated]

2011-12-28T15:57:10+01:00

Ben (admin) responded:

Hi Scott, this was a bug in the new 5.12.1.375 version. We just released an updated version 5.12.1.377 which addresses this. It should be downloaded for you automatically. Sorry about that.

Custom sorting for rooms [updated]

2011-12-28T04:10:24+01:00

There should be a custom sort feature that sorts rooms based on preference (which would be set in the Room configuration), and determines how rooms sort on the occupancy map and in reports.

Miss Pat said:

That is wonderful!!

Be able to hide Rate for Guest

2011-12-21T22:44:08+01:00

In the booking engine, I would like to make the selection of the "Source" a mandatory field.

2011-12-21T19:48:10+01:00

Yun Kim suggested:
n the booking engine, I would like to make the selection of the "Source" a mandatory field.