RezOvation

Welcome to the feedback forum for RezOvation products. Share your ideas and improvement suggestions here.

If you would like to report a bug or need product support, please visit our support portal at http://www.rezovation.com/support.html for more information.

(P.S. you can see more detail about changes we’ve made to our products by viewing the RezOvation GT release notes here and the RezOvation Web release notes here.)

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  1. eliminate the checked out icon and turn the entire box a different color.

    Because we won't get paid by Bed and Breakfast.com until we have checked the guest out I suggest you change the color of the box to a shade of blue to indicate the record is complete, i.e. paid and checked out. If the record is still unpaid, leave the color red or yellow and add a border of blue indicating the guest is gone and still owes money.

    1 vote
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    • Rezo GT used to autocorrect the credit card type. Now the Rezo web version completely erases all of the data I just entered for the card

      If the developers cannot correct the credit card type based on the first digit of the credit card number, the least they should do is leave all the other data in all of the other fields and not make me re-key the account number and expiration date again!

      1 vote
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      • Eliminate the question mark from the not-checked-in calendar icon on the mapping page.

        I have 11 rooms and reduce the size of the map so I can see all 11 at once. This makes the question mark inside the not checked in calendar icon indistinguishable from the checked out icon. I suggest eliminating the ? so it is either white when not checked in or not white after checked out.

        1 vote
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        • oximus technogies

          http://www.oximustechnologies.com @ Phil does not do it. He has a Next of shoes and litigation (probably sale) from Burton. It is a practical watch, is the hurry or car take him from A to B in a particular style.http://www.oximustechnologies.com/smart-watches.html

          3 votes
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          • Rezovation GT pre-populated the last name when adding a new guest record, web doesn't so now I have to type long names twice.

            Rezovation GT pre-populated the last name when adding a new guest record, web doesn't so now I have to type long names twice. Bring this feature back. Data should be kept in unique fields. First and last names are separate data.

            1 vote
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            • Support for <script> tags in booking engine templates

              Website analytics is evolving beyond Google Analytics. Many lodgings use additional scripts to track website usage but RezOvation is incompatible because <script> tags break the templates.

              Some mechanism to add additional tracking code and/or other scripts should be allowed to facilitate tracking of customers through the booking engine.

              This could be via an open field in the reservation system or through the custom template system (as long as the scripts are served securely).

              6 votes
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              • 1 vote
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                • Our property would like more than three color flags.

                  We could use a lot more than three color flags. Pet in a room, extra person in room, food allergy, feather allergy, special request, non rev room, etc. Ten would be nice.

                  3 votes
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                  • bulk check in

                    Would like the option to check in guests in bulk.

                    RezOvation GT allows IK to select multiple reservation in the occupancy map > then right click > then check in.

                    This does not seem to be a feature within RezOvation Web

                    3 votes
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                    • 1 vote
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                        0 comments  ·  Guests  ·  Admin →
                      • Set up deposits that are refundable and are not revenue generated

                        We have Customers that rent the entire house for the day but do not stay overnight at the Inn and so we ask them to pay a deposit. Would like to be able to have a liability account (this is not revenue as we will owe the monies back if no damage was done) as so we can earmark this payment and keep up with total deposits that are out there and what we owe after the event is over. Currently the only option is to set up extras which are revenue generated.

                        1 vote
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                        • Adding the ability to add extras when using the mobile version of Rezovation.

                          In the mobile version of Rezovation I don't have the ability to add on extras to my guests. Limits my ability to have add on sales.

                          1 vote
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                            0 comments  ·  Mobile  ·  Admin →

                            We are currently in the process of re-skinning our booking engine with a focus on the mobile experience. It will 100% support add-ons and packages!

                          • Auto-populate Reservation Detail Guest Notes with Guest Manager Guest Notes

                            Would like to have the Guest Notes section found by going to Guest Manager and double clicking a name auto-populate in the Guest Notes section found within the Reservation Detail of a reservation.

                            1 vote
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                              0 comments  ·  Guests  ·  Admin →
                            • Wedding venue with assigned lodging

                              We receive lodging assignments from wedding couples, and then notify guests of their assignment and our confirmation procedures. We'd like a secure non-telephone way to receive payment information from guests. Some make the risky move of sending us card numbers by email, but we end up playing phone tag with the rest. An online payment portal, one that guests could enter some reservation number into so their payment is correctly applied, would really simplify our work.

                              1 vote
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                              • Credit Card Chip Reader

                                What are your plans for implementing EMV credit card readers? We are still stuck in the stone age with magnetic swipe cards.

                                4 votes
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                                • Can you finish working on the new HTML 5 site.

                                  You are not staying competitive with other vendors. Many of your customers are tired of waiting for the new site. There are recurring technical issues that are taking up too much of our time.

                                  7 votes
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                                    0 comments  ·  General Use  ·  Admin →
                                  • Move to Solid State Drives for faster loading times

                                    Move Rezovation web servers to solid state drives to load data faster. We have many different types of lodging and often times the reservation system is slow to load or gets stuck loading data. Our slow load times isn't related to workstation performance or internet speeds.

                                    1 vote
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                                      0 comments  ·  General Use  ·  Admin →
                                    • 2 votes
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                                      • 2 votes
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                                        • Allow Guests to Choose Their Name & Addr if stayed so not duplicating!

                                          Everytime a repeat guests stays I have to manually remember to combine the reservations; this is time consuming and unnecessary if guest was allowed to look up their name (asking if prev guest)!

                                          11 votes
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