RezOvation

Welcome to the feedback forum for RezOvation products. Share your ideas and improvement suggestions here.

If you would like to report a bug or need product support, please visit our support portal at http://www.rezovation.com/support.html for more information.

(P.S. you can see more detail about changes we’ve made to our products by viewing the RezOvation GT release notes here and the RezOvation Web release notes here.)

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  1. Allow Guests to Choose Their Name & Addr if stayed so not duplicating!

    Everytime a repeat guests stays I have to manually remember to combine the reservations; this is time consuming and unnecessary if guest was allowed to look up their name (asking if prev guest)!

    6 votes
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    • Special Events Tab - Needs Recurring Options Updated!

      Needs to more than just "annual recurring" option as this makes every event fall on exactly the same date whereas most events follow weekends so needs to have recurring options as you see in Outlook calendar. i.e.: Every 1st or 2nd Fri or Sat (or whatever day week); see Outlooks recurring calendar options choosing annual options! Otherwise the annual option is obsolete and totally time consuming as we have to go in and set each event for each individual year!

      10 votes
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      • mark out of service

        Can "out of service" color block or font be allowed to be modified (instead of just black color block) It would be extremely helpful as we use this for different purposes and allowing ability to customize the color block &/or font would be awesome. - Thanks!

        3 votes
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        • Software lets us create bookings for day before. It should at least give a warning that you are booking for a night that is gone.

          Software lets us create bookings for day before. It should at least give a warning that you are booking for a night that is gone.

          1 vote
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          • Confirmation from ipad

            Would love to be able to send a confirmation when I book a room on my ipad

            1 vote
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            • New Feature

              Please, please add the function to require a cell phone number. No one uses land lines anymore and when we have something come up during our guests stay and need to get a hold of them, a home phone number is no good. Last year we had a wildfire that was on us in 20 minutes and were under a level 3 evac in 5 minutes. Fortunately, I had all my guests cell number because we were using another reservation system which allowed us to require a cell number. Also we have had people stuck on our road in the…

              1 vote
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              • expedia

                Link Directly to Expedia. BedandBreakfast.com is 20% versus 15% of Expedia directly and I am not competitive with the other properties in my area offering 1 night deposit bookings because bedandbreakfast.com requires full payment so I am losing reservations that are more than 1 night and that is my best revenue generator. Multiple might reservations and our best reservation and we are not competitive due to bedandbreakfast.com requirement of full pay so we get one night reservations for the higher fee of bedandbreast.com of 20%.

                1 vote
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                • Software Update

                  Let customers know when updates are scheduled so innkeepers can plan accordingly. And schedule updates to happen overnight.

                  1 vote
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                    0 comments  ·  General Use  ·  Admin →
                  • App not working

                    filters don't work

                    4 votes
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                      0 comments  ·  General Use  ·  Admin →
                    • Pre-Paid Gift Cards.

                      We cannot process pre-paid Visa gift cards through Rezovation. We have to run it thought an external credit card machine and then re-bill it to the Lodging Dept. which is very inconvenient. We would love to be able to do this. They're far and few between, but to be able to do it would save us a lot of steps.

                      1 vote
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                      • I'd love to be able to open the email confirmation that was sent to each reservation.

                        Our email confirmations and pricing are often modified based on the packages we're offering and how many guests are coming. We also have two separate properties in one reservation system so often guests are sure they're staying at one place but are actually staying at the other (even though it clearly states their location on the confirmation). It would be nice to print exactly what was sent to them and the date it was sent to resolve these issues.
                        Thanks.

                        2 votes
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                        • 1 vote
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                            0 comments  ·  General Use  ·  Admin →
                          • Enhance mobile version with clean dirty flag

                            Please add the room clean/dirty flag to the mobile app. We would like our head of housekeeping to be able to manage that flag from each room to be able to communicate room status to guest services via Rez. (Today we communicate by radio. Two challenges with that method. If guest services is with a guest, the radio is on low volume to not disturb that discussion and on busy days our radio traffic can be high with multiple activities on the property.)

                            0 votes
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                            • Integrated availability calendar

                              What I want on my website is an iframe embedded view of the availability calendar. When the user clicks on "Book", at that point the process should jump out to a separate page so that the https context is secure for credit card info entry, but not before then.

                              As others have pointed out, the appearance of the availability calendar needs work. Something that looks more like a month-at-a-time calendar would be best.

                              I do not like ANY of the current options. The embedded "search" function is usually a wasted step and the "unavailable" message SHOULD go away if the…

                              1 vote
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                              • Reservationsby Booking Date Detail Report -- ADR is the heading. Total Charges is the calculated and reported value.

                                Report suggests ADR, but uses total charges... ADR as the value would be more valuable....

                                1 vote
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                                • Provide an audit trail of all transactions with reporting by date / type of transaction.

                                  We should be able to look at the transaction (change) history in the system with connection to the user id that affected the change. Reporting should allow typical selection criteria by date or by transaction type etc.

                                  1 vote
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                                  • Send out a broadcast email when you are expierencing global issues ie system down, GDS intergration etc.

                                    Send out a broadcast email when you are expierencing global issues ie system down, GDS intergration etc

                                    2 votes
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                                      0 comments  ·  General Use  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Mobile  ·  Admin →
                                      • Need to see option for cash payment, only see credit card

                                        Filters are not working, I'm seeing reservation from 5 years ago first, filters,are not showing current reservation

                                        1 vote
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                                          A development ticket has been created for this issue. We are currently working to resolve issues with the mobile filters. If you have any questions, please call us at 1-877-239-1398

                                        • Multiple BCC Emails

                                          For email settings, I would really like to be able to send the BCC emails to more than one person. It is only allowing me to BCC to one email right now.

                                          3 votes
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